Front desk staff

Front desk staff represent the hotel

Our front desk staff strives to provide courteous and prompt service to ensure our guests have a comfortable and safe stay at our hotel and on Yakushima Island.

From check-in procedures and guidance to guest rooms and facilities, confirmation of your schedule during your stay, handling various requests within the hotel, providing advice on sightseeing in Yakushima, and check-out, our work involves supporting guests at every stage of their stay. We are

seeing an increasing number of guests from overseas. Because Yakushima is easily affected by the weather, our ability to propose schedules tailored to each guest's situation is especially important. We work diligently every day with the desire to ensure that our guests enjoy the best possible Yakushima experience through their stay at our hotel.

<Main duties>
● Check-in and check-out procedures
● Customer service at the counter
● Confirmation of reservations and arrangements
● Answering telephone inquiries
● Providing information about the hotel and sightseeing in Yakushima